University of Wisconsin-Madison | Information School (iSchool)
Master of Library and Information Studies | Beta Phi Mu Honor Society
University of Kansas | College of Liberal Arts & Sciences
Bachelor of Arts in English Minor in Latin American Studies
Customer Services Librarian Supervisor
Kansas City Public Library (Central) | Kansas City, MO
October 2017 to Present
- Create and maintain accurate and robust workflow documentation and training materials. Instruct staff on changes in procedure, policy, services, technology, etc.
- Inter-departmental collaboration to establish and implement consistent procedures and prioritize patron access system-wide.
- Manage service desk: hire, train, schedule, supervise, and evaluate staff.
- Maintain relationships with library service vendors specific to position.
- System wide patron account maintenance: lost materials, claims returned, accounts in collections, bankruptcy cases, etc.
- Provides staff support: perform circulation desk duties, handle inquiries, disputes related fees, account status, lost materials, code of conduct violations, etc.
- Reference services and digital content access troubleshooting for patrons & staff.
- Work with security to de-escalate situations, address unique patron needs, potential law enforcement and outreach department involvement, provide access to resources for vulnerable populations.
- Guidance for front-line staff on: working with vulnerable populations, de-escalation techniques, best practices and library ethics, implicit biases and anti-racism, compassion fatigue, dealing with sexual harassment.
Audio Lab Technician
Wisconsin Historical Society | Madison, WI
August 2016 to May 2017
- Assessed condition of and implemented best practices for the handling and digitization of vulnerable analog materials. Selected, evaluated, and prioritized materials to be digitized.
- Created and documented workflow for projects, as well as format specific digitization procedures.
- Tracked inventory of ongoing projects and arranged for safe handling and storage of analog masters.
- Communicated with researchers and helped identify relevant materials in collection, managed and fulfilled orders, took payment, and arranged delivery of physical and digital files.
- Digitized open reel magnetic tape, cassette tapes, vinyl records, and more.
- Created digital master files, catalog records, and metadata.
- Edited and reformatted files for clarity and created user files in Sound Forge.
- Managed projects for the Wisconsin Oral History Preservation Project.
- Assessed condition of and implemented best practices for the handling and digitization of vulnerable analog materials.
University of Wisconsin Memorial Library | Madison, WI
August 2016 to May 2017
- Offered reference services for students, faculty, and researchers from all around the world, via chat, email, phone and in-person. Memorial Library is the largest library in Wisconsin with over 3.5 million volumes.
- Answered reference and research questions in person, on the phone, and via chat.
- Assisted patrons in use of catalog to locate physical and digital collections.
- Instructed and assisted patrons using the UW System’s vast collection of databases.
- Helped patrons locate physical materials within library.
- Circulation duties, inter-library loans, and holds. Troubleshooting, repaired, and reported technological problems.
Exhibit Development Intern
Wisconsin Historical Museum | Madison, WI
June 2016 to August 2016
Researched, designed, selected artifacts, created story lines, and installed an exhibit with two fellow interns about the Fur Trade Era in Wisconsin from a Native American perspective. We discuss the importance of collaboration and consent from tribal entities, ethics, as well as legal restrictions on artifacts like Native American Graves Protection and Repatriation Act (NAGPRA). Our goal was to create an exhibit focused on Native agency, adaptation and survival that juxtaposes the Eurocentric exhibits depicting the Fur Trade and European colonization simply “happening” to the Native people of the Great Lakes.
- Chose theme and selected appropriate artifacts for display from Wisconsin Historical Society’s Native American collection.
- Conducted individual research, wrote and edited label scripts, outline and storyline.
- Combined individual work into cohesive exhibit development documentation.
- Designed, assembled, and installed physical exhibit space with assistant curator and graphic designer.
- Hosted opening for exhibit, gave presentations, tours, etc. to visitors.
Reformatting & Metadata Assistant
University of Wisconsin Digital Collections Center | Madison, WI
August 2015 to August 2016
- Worked on both the Reformatting and Metadata teams to preserve, reformat, and make digitally accessible materials ranging from 150 year old books in the UW Library Special Collections to ephemera and non-circulation materials from the State of Wisconsin, the UW Archives, as well as outside organizations.
- Required a high level of attention to detail, documentation skills, as well as troubleshooting skills regarding equipment and the unique nature of each collection.
- Managed each assigned projects through digitization, metadata entry, quality control, and correction stages.
- Created high resolution images using overhead cameras/scanners and flatbed scanners.
- Used Adobe Photoshop to edit/reformat images for clarity.
- Created metadata using Dublin Core, LCSH, AACR2, and made collections accessible using FileMaker Pro.
Administrative Assistant & Financial Relationship Specialist
River Valley Bank | Middleton, WI
August 2014 to August 2015
- Administrative duties, including but not limited to: expense reports, budget reports, scheduling, communications, travel arrangements, records management, special events, office management, inventory and purchasing, equipment troubleshooting and setup, training new employees, etc.
- Conducted deposits, withdrawals and change orders, account maintenance
- Opened personal and commercial accounts, assisted with commercial loan deals
- Created documentation and procedural guides for new building and employees
- Organized and managed transition into new building, trained new employees
- Acted as vault custodian and manage money available in branch
Basehor Community Library | Basehor, KS
August 2010 to March 2011
- Circulation duties, inter-library loans, and holds
- Assisted patrons with technology, accessing materials in library and online
- Assisted teen and children’s librarian with special programming and events
- Processed interlibrary loans and items to be cataloged
- Adapted guidance for patrons with different learning styles and abilities
Front End (Cashier)
The Community Mercantile | Lawrence, KS
April 2012 to July 2014
- Customer service, clerical tasks, communications, training new team members
- Sale of legal shares in the cooperative, money handling responsibilities
US Bank | Lawrence, KS
September 2011 to April 2012
- Responsible for processing deposits and withdrawals, large business transactions, change orders and night drops
- Western Union, foreign currency requests, safety deposit boxes and online banking services
Manager (Front of House)
Rudy’s Pizzeria | Lawrence, KS
December 2008 to August 2014
- Managed dine in, carry-out and delivery orders
- Answered phones, managed register, safe and delivery driver banks
- Supervised and trained new employees
- Required me to multi-task, be organized and stay calm under pressure during busy shifts and downtown events
Supervisor (Dining Hall) & Program Staff
Youthfront | LaCygne, KS
May 2007 to August 2010
- Supervised a kitchen feeding 100-500 campers a week, trained and supervised ten new teen volunteer staff each week
- Joined the other program staff in running the daily activities of the camp
- Required strong managerial, leadership, communication and organizational skills
TECHNOLOGIES & SKILLS
Operating Systems: Microsoft Windows, Mac OS X
ILS, OPACs & Bibliographic Databases: SirsiDynix Workflows, ExLibris Alma, LibLime Koha, Omeka, BiblioCommons, Encore, WorldCat, EBSCO, ERIC
Word Processing & Spreadsheets: Microsoft Word, Microsoft Excel, Google Sheets
Slideshow Storytelling: Microsoft PowerPoint, Google Slides, Keynote
File Sharing: Microsoft OneDrive, Google Drive, Dropbox, Box, Hightail
Image Editing & Design Tools: Adobe Photoshop, Canva
Audio Editing: Audacity, Sound Forge Pro
Instructional Technology: Jing, SnagIt, Adobe Captivate
Social Media: Facebook, Instagram, Twitter, Snapchat, YouTube, Vimeo, Tumblr
Content Management Software & Webhosting Services: OnBase, WordPress, SquareSpace, Weebly, Wikispaces
Web/Database Design & Markup Languages: HTML, CSS, MySQL, PHP, XML
Metadata: Dublin Core, MARC 21, MODS, VRA, EAD, METS, PREMIS, RDF
Content Standards: DACS, AARC2
Other: DIRKS (Designing and Implementing Recordkeeping Systems), LibGuides, Zotero, HathiTrust, Internet Archive, StoryMapJS, Google Fusion Tables
GRADUATE COURSE WORK
- Database Creation Project: The Pumphouse Archive Database (MySQL)
- LIS 751 Database Design
- Public Library Analysis: Middleton Public Library
- LIS 712 Public Library Management
- Research Paper: Decentralized Information Platforms: Manipulation & Censorship
- LIS 661 Information Ethics and Policy
- Created Database: The Pumphouse Archive of Midwest Punk & DIY
- LIS 751 Database Design
- Created Metadata Schema and Data Specifications: Pumphouse Archive
- LIS 853 Metadata Standards and XML
- Workshop Series: “Teens Teaching Tech” (Adult Computer Basics)
- Instructional Guide: Open Reel-to-Reel Player
- Video Guide: Using Google Maps to Plan Your Bus Route
- LIS 639 Pedagogy
- Evaluation Plan: WI Center for Film & Theater’s Social Media Strategy
- LIS 603 Research Methods and Assessment in Information Studies
- Poster and Presentation: WI Historical Museum Exhibit Development
- LIS 620 Practicum
- Archival Appraisal and Arrangement: John Boll Papers at UW-Madison
- LIS 734 Introduction to Archives in the Digital Age
- Collection Development: Spanish Language Materials for WI SC Libraries
- Grant Proposal: Toy Library at Madison Public Library
- LIS 450 Organization of Information Agencies
- LibGuide: Online Harassment of Women
- LIS 451 Online Searching for the Information Professional
- DIRKS Report: Department of the Interior
- LIS 616 Records Management
- Grant Proposal: GIS Interactive Mapping of the Trail of Tears (Story Map using the StoryMapJS tool from Northwestern University’s KnightLab)
- LIS 640 Digital Humanities Toolkit
- LIS 640 Digital Humanities Toolkit
PRESENTATIONS, HONORS & LEADERSHIP ACTIVITIES
- Poster Presentation, 2017 Midwest Archives Conference
- The Pumphouse Archive: Documenting Midwest Punk & DIY
- Poster Presentation, 2016 Midwest Archives Conference
- Dismantling Oppressive Power Structures in the Archive
- Beta Phi Mu, Library and Information Studies Honor Society
- Invited to join May 2017
- 2017 Jack A. Clarke Scholarship Recipient
- Awarded by Beta Beta Epsilon, the Beta Phi Mu Chapter at UW-Madison. “Presented in the Spring Semester to one student who shows exceptional promise in pursuing a career in library and information studies.”
- Society of American Archivists-Student Chapter, President, 2016-2017
- Redesign of website and social media strategy
- New branding designs (t-shirt and logo)
- Developed Code of Conduct and Social Media Policy
- Organized tours, educational & professional events
- Managed group trip and vendor booth at Midwest Archives Conference
- Managed finances, records and communications
- Edited and wrote for SAA-SC’s Archives Month Blog
- TLAM Student Group (Tribal Libraries, Archives and Museums), Member 2015-2016
- Participated in educational and cultural events on campus
- Assisted in selecting Native-written resources for reading lists
- Helped create displays and campaigns to amplify Native voices in libraries, archives and museums